When you place an order through Convercart, items are sold by Convercart and fulfilled through one of our certified partners. Our goal is to provide you with an outstanding customer experience every time you shop with us. This return policy covers all items purchased through Convercart. It is designed to ensure that as a valued customer of Convercart, you are receiving the best possible experience. We kindly ask that you review our return policy before making any purchases with us.
If you're not satisfied with an item that you purchased on Convercart, you can initiate a return within 14 days after delivery for a refund, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned.
To return an item, visit the "Your Orders" page, select the "Return or Replace Item" button for the appropriate order and follow the instructions or simply ask your Convercart representative to initiate the return for you. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). Please note that the option to initiate a return will only be available within 14 days of the delivery date.
We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
The following items may not be returned:
- Items marked as final sale or "non-returnable" on the product page or during the checkout process;
- Gift cards
Damaged and Defective Items
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any related items from the order) for a replacement or a full refund, as long as you report the issue within 14 days of the item's delivery and the item was shipped by a parcel carrier (FedEX, UPS or USPS). If you receive a package and suspect that the item may be damaged given the condition in which it was delivered (i.e. broken box), we would advise that you do not sign for the package and/or take photos upon receipt.
Freight or White Glove Services: If the damaged item was shipped through a freight carrier or white glove service, then you must report the issue within 3 days after delivery to be eligible for a replacement or refund of the item (and any related items in the order). It is critical to report the issue within that time period so that a claim can be filed with the carrier. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement or a refund.
To report an issue with an item, please visit the "Your Orders" page, select the "Return or Replace Item" button for the order and follow the instructions or simply let your Convercart Design Consultant know about the defective or damaged item. The seller of the item may require you to submit photographs of the damage or defect. Note that the option to report a damage or defect will only appear for 14 days after delivery for items shipped by parcel service. For items shipped through a freight or white glove service, the option to report a damage or defect will only appear for 3 days after delivery. You can find the type of delivery (parcel or freight) listed on your shipment confirmation email.
If your order is missing any items or parts, please notify us as soon as possible and no later than 14 days after delivery. Simply message your Convercart Representative and we will assist.
You may cancel an order within 30 minutes after placing the order by visiting the "Your Orders" page and selecting the "Cancel Order" button for the order or simply letting your Convercart Design Consultant know. Note that the option to cancel will only appear for 30 minutes after you place an order. After that point, the order will be processed for delivery to you.
If you would like to cancel an order after 30 minutes, message your Convercart Design Consultant as soon as possible and we will do our best to help.
If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you'll be refunded the purchase price and applicable sales tax. For items that were not damaged or defective, the return shipping costs may be deducted from the amount of the refund due to you if you use a return shipping label provided by Convercart.
Refunds will be issued to the original method of payment shortly after Convercart or our manufacturer receives and processes the eligible item. If we are unable to refund the original method of payment, Convercart will provide you with store credit for the amount of the refund due to you, which may be used for future purchases with Convercart.
Some products may be covered by a manufacturer’s warranty. Please contact the manufacturer of the item to learn more about its warranty coverage.